Please note: Orders cannot be changed once they have been placed!

Shipping:

General shipping for Ireland is €5.50 and generally takes 1-2 working days. 

Delivery for mainland UK is €10.00 and generally takes 3-5 working days.

 

Please note: Busy periods such as New Launches and Black Friday delivery may take longer than usual.

International shipping is also available.

 

Vat & duty are always the customer's responsibility.

 

Please Note: All orders to the UK with a value above 130GBP will be liable for vat & duty on arrival.

Please Note: All orders to Canada with a value above $20CAD will be liable for vat & duty on arrival. 

We must be provided with a phone number so that you can be contacted by the courier company. 

We will not be held liable for any postal delays which may occasionally occur.

If an eircode is provided, this is the address that your order will be delivered to. Please ensure your eircode is correct when placing your order. We will not be held responsible for orders delivered to the wrong eircode provided.

Returns:

If you are not happy with your purchase you have 14 days to apply for a refund or replacement. To apply for a refund please contact info@lunabylisa.ie.

 

Please note: We can only refund or replace items purchased from this website, and that are unopened and unused. Items that need to be returned to our warehouse should be done at your own expense.


Promotions, offers and discounts:

The following terms refer to any and all promotional activity including but not limited to first-time customer promotions and welcome discounts, referral programs, loyalty programs, online, email and social promotions.
Promotional vouchers and discount codes are codes and vouchers that cannot be purchased but are given out during advertising campaigns and are valid for a certain period of time. Promotional vouchers and discount codes can be redeemed once only in connection with an order, and only within the specified period. Certain products such as bundles, new products, sale items, gift set etc... may be excluded from the promotion. Please note that a minimum order value may apply to the use of promotional vouchers, offers and discounts.
If you used a promotion or discount when making your purchase and, as a result of revocation by you, the total value of your order is zero excluding shipping or is less than or equal to the value of the promotional voucher or discount, we reserve the right to charge you the original price for the merchandise you retain.
Promotional vouchers and discount codes can only be redeemed before the ordering process is complete. It is not possible to apply vouchers and codes retrospectively. Promotional vouchers and discounts may not be transferred to third parties. Unless we have agreed otherwise, it is not possible to combine multiple promotional vouchers.
Where goods purchased using the promotion, offer or discount are subsequently returned for a refund, any refund due will take into account the discount and an appropriate amount will be deducted from your refund.We reserve the right to cancel or amend the promotion at any stage where we deem it necessary and/or there are circumstances outside our reasonable control which affects or could affect the proper operation of the promotion e.g. software or network malfunction preventing the use and application of the code, and only where circumstances make this unavoidable.