Please note: Due to our quick processing times, orders cannot be changed once they have been placed!

Shipping:

General shipping for Ireland is €5.50 and generally takes 1-2 working days. 

Delivery for mainland UK is €10.00 and generally takes 3-5 working days.

Please note: Busy periods such as New Launches, Promotional Activity and Black Friday delivery may take longer than usual.

International shipping is available.

Vat & duty are always the customer's responsibility.

Please Note: All orders to the UK with a value above 130GBP will be liable for vat & duty on arrival.

Please Note: All orders to Canada with a value above $20CAD will be liable for vat & duty on arrival. 

We must be provided with a phone number so that you can be contacted by the courier company. 

We will not be held liable for any postal delays which may occasionally occur.

If an eircode is provided, this is the address that your order will be delivered to. Please ensure your eircode is correct when placing your order. We will not be held responsible for orders delivered to the wrong eircode provided.

Returns:

Change of mind

If you change your mind about your purchase, you have the right to cancel your online order within 14 days of receiving your goods in accordance with the Consumer Rights Act 2022. Returned items should be sent back within 14 days of notifying us of your decision to cancel.

If exercising your statutory right to cancel, you may inspect the goods in the same way you would in a shop. You should take reasonable care of the goods while they are in your possession. A deduction may be made from any refund where the value of the goods has been diminished through handling beyond what is necessary to establish their nature, characteristics or functioning.

Faulty products

If your item is faulty, damaged or not as described, please contact our Customer Care team as soon as possible. We will assess the issue and provide an appropriate remedy in accordance with the Consumer Rights Act 2022. Where goods are returned because they are faulty or non-conforming, the cost of returning the goods will be borne by us.

Hygiene & Sealed Products

Certain products sold on our website, including cosmetics, skincare and haircare products, are sealed for health protection and hygiene reasons.

If you are exercising your statutory right to cancel your online purchase (change of mind), this right may not apply to sealed products that are not suitable for return due to health protection or hygiene reasons once the seal has been broken after delivery, in accordance with the Consumer Rights Act 2022.

This does not affect your statutory rights if a product is faulty, damaged, not as described, or otherwise does not conform to your contract. If you believe you have received a faulty product, please contact our Customer Care team and we will arrange an appropriate remedy in accordance with your consumer rights.

Promotions, offers and discounts:

The following terms refer to any and all promotional activity including but not limited to first-time customer promotions and welcome discounts, referral programs, loyalty programs, online, email and social promotions.

Promotional vouchers and discount codes are codes and vouchers that cannot be purchased but are given out during advertising campaigns and are valid for a certain period of time. Promotional vouchers and discount codes can be redeemed once only in connection with an order, and only within the specified period. Certain products such as bundles, new products, sale items, gift set etc... may be excluded from the promotion. Please note that a minimum order value may apply to the use of promotional vouchers, offers and discounts.

If you used a promotion or discount when making your purchase and, as a result of revocation by you, the total value of your order is zero excluding shipping or is less than or equal to the value of the promotional voucher or discount, we reserve the right to charge you the original price for the merchandise you retain.

Promotional vouchers and discount codes can only be redeemed before the ordering process is complete. It is not possible to apply vouchers and codes retrospectively. Promotional vouchers and discounts may not be transferred to third parties. Unless we have agreed otherwise, it is not possible to combine multiple promotional vouchers.
Where goods purchased using the promotion, offer or discount are subsequently returned for a refund, any refund due will take into account the discount and an appropriate amount will be deducted from your refund.We reserve the right to cancel or amend the promotion at any stage where we deem it necessary and/or there are circumstances outside our reasonable control which affects or could affect the proper operation of the promotion e.g. software or network malfunction preventing the use and application of the code, and only where circumstances make this unavoidable.